Britain Travel Ltd, which was based in Hayes, Middlesex has ceased trading.
The company, which held ATOL 10764 since 7 June 2013, sold both ATOL protected Flight-Only bookings and non- ATOL protected flight tickets through its IATA membership. Although airlines normally honour scheduled tickets once issued, the CAA understands that some airlines are not accepting tickets issued by Britain Travel Ltd.
Unfortunately, the CAA has not yet been unable to obtain any booking information from Britain Travel Ltd or its appointed administrator. As a result, the CAA cannot determine which consumers are protected by the ATOL scheme and which are not.
Consumers are asked to check their booking documents for an ATOL certificate as evidence of ATOL protection. Please click on the link for more information about ATOL certificates.
Advice for consumers abroad
If you are currently overseas you should speak to your airline to find out if your tickets back to the UK will be honoured. If your tickets will not be honoured make sure you obtain written confirmation from the airline, confirming why they will not accept your tickets. You should then book your own replacement tickets, keeping costs to a minimum, and then submit a claim to us on your return.
Please note that the CAA cannot consider a claim unless you can provide all of the following:
- A completed ATOL Claim Form;
- An ATOL Certificate for your flight booking;
- Evidence of your original payment to Britain Travel Limited, showing that you booked your flights after 7 June 2013;
- An itemised receipt and proof of your payment for your replacement flights; and
- Confirmation from the airline of why it will not accept your booking
Guidance and Claim Form
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