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Information for customers of failed ATOL tour operators is list below. Further information about making a claim is shown where avaliable.
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Latest ATOL Tour Operator Failures What's New
Failure of Blue Skies Destinations Limited
19-Aug-2010Blue Skies Destinations Ltd has ceased operating. It was licensed under the Air Travel Organisers’ Licensing (ATOL) scheme managed by the Civil Aviation Authority (CAA). If you had a flight inclusive booking with Blue Skies Destinations Ltd you may be able to claim a refund of the money you paid. Please access the link below for further information and the claim form.
See further details for: Failure of Blue Skies Destinations Limited
Failure of Flight Options Limited - ATOL - 4233
17-Aug-2010London-based travel company Flight Options Limited, trading principally as Kiss Flights, has ceased trading and the Civil Aviation Authority (CAA) has stepped in to protect holidaymakers.
See further details for: Failure of Flight Options Limited - ATOL - 4233
Failure of Sun 4 U Limited - ATOL 9251
12-Aug-2010The travel operator Sun 4 U has ceased trading. The CAA will make arrangements so that customers who were contracted with Sun 4 U Limited for an air holiday package under ATOL 9251 and are abroad are able to complete their holidays and fly home.
The CAA intends to re-protect existing in-bound flying, so customers should check in for their flights home as normal. Customers due to fly back on scheduled and no-frill carrier flights should be able to travel as planned and should check-in as normal.
See further details for: Failure of Sun 4 U Limited - ATOL 9251
Goldtrail Travel Limited
16-Jul-2010The Civil Aviation Authority (CAA) has taken steps to protect customers booked with Goldtrail Travel Limited after the company ceased trading this evening.
Goldtrail Travel Ltd, trading as Goldtrail Holidays, Goldtrail Travel and Sunmar, held ATOL licence 4684 and was based in New Malden, Surrey. It operated flights and holiday packages from many UK airports to Turkey and Greece. It sold mainly through travel agents.
The CAA, under its ATOL (Air Travel Organiser’s Licensing) scheme, is making arrangements for customers abroad to travel home at the end of their holidays.
See further details for: Goldtrail Travel Limited
International Flights Limited
2-Jul-2010International Flights Limited has ceased operating.
This firm was an IATA accredited agent and primarily issued paper and electronic flight tickets in exchange for full payment. These sales are not covered by the ATOL scheme and customers should speak to the airline concerned and should not submit a claim to the CAA. Customers who paid by credit or debit card should speak to their card issuer.
The firm also sold flights under the Air Travel Organisers’ Licensing (ATOL) scheme managed by the Civil Aviation Authority (CAA). Customers normally pay for their flights in instalments and receive a booking confirmation that confirms the sale is protected by ATOL 5699. Customers who have received this document may be able to make a claim, please check the claim form below.
See further details for: International Flights Limited
Malachite Travel Limited
2-Jul-2010Malachite Travel Limited - ATOL 9924, based in Guildford, Surrey has ceased trading. The company sold safaris to southern Africa. If you have made a flight inclusive booking with Malachite Travel, you may be able to claim a refund of the money you paid.
See further details for: Malachite Travel Limited
Birdseekers
28-May-2010Bird S.J trading as ‘Birdseekers’ based in Plymouth, Devon, has ceased trading. The firm sold flight inclusive specialist interest holidays to South America, Europe and Asia. The company held Small Business ATOL 6156.
If you have made a flight inclusive booking with Birdseekers, you may be able to claim a refund of the money you paid.
See further details for: Birdseekers
Wigmore Holidays and Travel Limited
10-May-2010Wigmore Holidays and Travel Limited trading as ‘Aspects of Tunisia’ based in Chiswick, London, has ceased trading. The company sold flight inclusive holidays to Tunisia. The company held ATOL 3742.
If you have made a flight inclusive booking with Wigmore Holidays Limited, you may be able to claim a refund of the money you paid.
See further details for: Wigmore Holidays and Travel Limited
Finlays Skiing Limited
27-Apr-2010Finlays Skiing Ltd- ATOL 4828 based in Roxburghshire, have ceased trading with effect from 16 April 2010. The company operated skiing packages to France and Switzerland
Outbound flying has been cancelled and passengers are advised not to go to the airport.
If you have an air inclusive booking with Finlays Skiing Limited, you may be able to claim a refund of the money you paid.
See further details for: Finlays Skiing Limited
Adventura Limited
15-Apr-2010Adventura Limited trading as Pure Escapes of 26 Bloomsbury Street, London, WC1, has ceased trading. The company held ATOL 9075.
Customers contracted with the company for air inclusive packages may be entitled to a refund from the ATOL Scheme.
See further details for: Adventura Limited
The Flight Bureau UK Limited
24-Mar-2010The Flight Bureau UK Limited trading as ‘Think Delta’, ‘Think Emirates’, ‘Think Flights’ based in Edinburgh has ceased trading. The company was primarily a travel agent selling flights and holidays on behalf of airlines and tour operators. It also held ATOL 3772.
The CAA understands customers should either have valid airline tickets, or confirmed bookings with tour operators. Customers are advised to check their booking documents and contact their status with the airline or tour operator.
If you had a booking confirmed by The Flight Bureau UK Limited under ATOL 3772, you may be able to claim a refund of the money you paid. Please contact us:claims@caa.co.uk
Love Holidays Limited
24-Mar-2010Love Holidays Ltd- ATOL 9984 based in London, W1, have ceased trading with effect from 23 March 2010. The company operated flight inclusive holidays to the Caribbean and Eastern European destinations
All outbound flying has been cancelled and passengers are advised not to go to the airport.
If you have an air inclusive booking with Love Holidays Limited, you may be able to claim a refund of the money you paid.
See further details for: Love Holidays Limited
Scantours Limited - ATOL 0144
2-Mar-2010Scantours Limited has ceased operating. It was licensed under the Air Travel Organisers’ Licensing (ATOL) scheme managed by the Civil Aviation Authority (CAA). If you had a flight inclusive booking with Scantours Ltd you may be able to claim a refund of the money you paid.
See further details for: Scantours Limited - ATOL 0144
Business Travel Services Limited -ATOL 3767
28-Jan-2010Business Travel Services based in Epsom, Surrey, has ceased trading. The company traded as 'Bond Tours' and 'Medjugorje Peace Tours'. The Company operated packages to Croatia for religious pilgrimages. The company also operated as an ABTA retail travel agent selling travel arrangements on behalf of tour operators and other travel suppliers.
Customers are advised to check their holiday documents to identify the supplier of the holiday and travel arrangements. Those who were contracted with Business Travel Services for an air package under ATOL 3767 will be able to claim from the CAA. Customers who are booked with other operators via Business Travel should contact the operator on the number shown on the documentation, or ABTA: www.abta.com
See further details for: Business Travel Services Limited -ATOL 3767
Celtic Line Travel Ltd - ATOL 1772
24-Dec-2009Celtic Line Travel Limited ceased operating on 24 December 2009. It was licensed under the Air Travel Organisers’ Licensing (ATOL) scheme managed by the Civil Aviation Authority (CAA). If you had a flight inclusive booking with Celtic Line Travel Limited you may be able to claim a refund of the money you paid.
See further details for: Celtic Line Travel Ltd - ATOL 1772
Allbury Travel Group - ATOL 0324
18-Dec-2009Allbury Travel Group - ATOL 0324 has ceased trading with effect from 18 December 2010. The Group, trading as Libra Holidays, Argo Holidays and JetLife, was based in Hertfordshire. It operated air package holidays and flights out of Gatwick, Manchester, Newcastle, Birmingham and Leeds Bradford airports to Greece, Cyprus, and Egypt and sold mainly through travel agents. If you are due to travel on an Allbury Travel Group holiday, you should submit a claim to the CAA. A claim form is available below. Allbury customers with forward bookings can contact us for more information on 0844 856 2585.
See further details for: Allbury Travel Group - ATOL 0324
Globespan Plc ATOL 0701
16-Dec-2009Edinburgh-based tour operator The Globespan Group PLC, trading as Globespan, was placed in administration on 16 December 2009
Globespan held Air Travel Organiser’s Licence (ATOL) 701, and operated package holidays from Scotland to holiday resorts in Europe, Egypt, Florida and Canada. It also operated a smaller holiday programme from Gatwick, Manchester and Belfast airports. The company sold holidays through travel agents and direct through its website.
The Globespan Group PLC included two companies, Globespan, a tour operator that sold package holidays protected by ATOL, and Flyglobespan, an airline whose passengers are not ATOL protected.
If you have an air inclusive booking with Globespan, you may be able to claim a refund of the money you paid. A letter giving more detailed information for passengers and a claim form are here.
Deeping Travel -ATOL 5321
4-Dec-2009Deeping Travel based in Bourne, Lincolnshire, has ceased trading. The company primarily operated as an ABTA travel agent selling travel arrangements on behalf of tour operators and other travel suppliers. The company was also a small tour operator selling its own air inclusive holiday packages.
Customers are advised to check their holiday documents to identify the supplier of the holiday and travel arrangements. Those who were contracted with Deeping Travel under ATOL 5321 will be able to make a claim. Further information about these arrangements will be provided shortly on this website. Customers who are booked with other operators via Deeping Travel should contact the operator or ABTA: www.abta.com
Customflights.co.uk - ATOL 9186
24-Nov-2009Custom Flights has ceased trading with effect from 24 November 2009.
The CAA is only able to consider claims for a maximum of the amount that passengers paid to their travel agent for flights that Custom Flights were contracted to provide.
As the name suggests Custom Flights only sold flights. If you booked other arrangements (accommodation, transfers, etc), either at the same time as booking your flight with the same travel agent, or independently with any other firm we will not be able to consider a claim in respect of these arrangements.
We will however need to be aware of all arrangements that you have booked through the same travel agent at the same time as booking the flight. Therefore in order to ensure that claims are processed as quickly as possible, it is important to note the following:
Section 5 of the claim form must detail all payments made to your travel agent, including those relating to other arrangements. You must provide all documentation (including e-mail confirmations) issued for all of the arrangements booked and provide the appropriate evidence of all payments that you made to your travel agent. The covering letter provided with the claim form includes a checklist of information that is required.
As part of the claims process we must be satisfied that for bookings made through travel agents, the travel agent has passed across all customer payments due to Custom Flights. Your travel agent will therefore have to complete certain sections of the claim form and provide additional supporting information.
If you have any queries regarding the other arrangements you have booked, contact your travel agent/supplier.
To contact us regarding a Custom Flights Claim e-mail: customflightsclaims@caa.co.uk
Please read the attached document about making a claim. Passengers should not approach their card issuers for refunds
See further details for: Customflights.co.uk - ATOL 9186
The Inta Group Limited - ATOL 4656
22-Oct-2009The Inta Group Ltd, trading as Bill Goff Golf Tours, Jack High Bowling Holidays, Longshot Golf Holidays and Sunshine Challenge has ceased trading. The firm held ATOL 4656. If you paid The Inta Group Ltd, and had a contract for a flight inclusive holiday booking with The Inta Group Ltd, you may be able to claim a refund of the money you paid from the CAA.
See further details for: The Inta Group Limited - ATOL 4656
McCarthy Travel - ATOL 5719
29-Sep-2009McCarthy Travel Ltd, also know as in2hols and in2sun, has ceased trading and all holidays they were due to operate are cancelled.
The company was licensed under the Air Travel Organisers’ Licensing (ATOL) Scheme managed by the Civil Aviation Authority (CAA). If you have air holiday package booking confirmed by McCarthy Travel Ltd under ATOL 5710, you may be able to claim a refund of the money you paid.
See further details for: McCarthy Travel - ATOL 5719
