Help in Making an ATOL Claim FAQs

1. How long does it take to settle a claim?
   
   
   
2. What can I do if my ATOL protected tour operator ceases trading and I am unable to go on my holiday?
   
   
3. Do you refund the charges for obtaining the cheque or credit card statement to support my claim?
   
   
4. Why do you not protect my booking so I can still travel rather than giving me a refund?
   
   
5. The rebooking of the holiday has cost more money. Do you refund the extra costs?
   
   
6. Why don't you refund insurance?
   
   
7. Why can't you award compensation?
   
   
8. Why do I have to fill in a statutory declaration form?
   
   
9. What is an assigned claim?
   
   
10. When can I claim for out of pocket expenses I incur?