Improving Choice, Value and Fair Treatment for Consumers

2013 Annual Report and Accounts - Highlights

Suitcase on conveyor

Protecting consumers is central to our work, and the new Civil Aviation Act 2012 means we are now better able to do this, allowing us to empower consumers by giving them more information.

There have also been significant changes to the ATOL holiday protection scheme, enabling more travellers to be protected.

Download the full Improving Choice, Value and Fair Treatment for Consumers section in PDF format

The CAA Annual Report and Accounts for 2013 can be downloaded using the links shown below.


Chair's Report  
CEO's Report


Enhancing Aviation Safety 
Improving Environmental Performance
Being a Better Regulator 
Being a more Efficient Organisation 

Financial Reports

Financial Review 
Financial Statements 

Full Report and Accounts

Download the CAA Annual Report and Accounts for 2013