Contact Us

Contact details for Air Travel Organiser's Licencing.

Consumer Advice

If you need help on how to resolve a dispute with a tour operator or a retail agent please click on the relevant link below

ATOL Claims

Advice on how to make a claim for a refund following the failure of an ATOL Holder and frequently asked questions about completing a claim can be found here.

If you wish to email our claims department click here (if you have a claims reference number please include this in the subject bar). 

Please note - if you have a complaint against an airline or airport please see our Resolving Travel Problems pages.

ATOL Enforcement

The CAA will investigate alleged breaches of the ATOL Regulations. If you suspect a company or person of trading in breach of the ATOL Regulations, you can inform us by email

The CAA Whistleblowing policy is noted in the section on the right hand side of this page.

The CAA does not regulate the quality or service standards of ATOL holders. It is therefore not able to provide advice or assist customers in resolving disputes with ATOL holders.

Advice and assistance in resolving a dispute should be obtained from Citizens Advice (tel. 08454 040506 / www.adviceguide.org.uk), and the trade association ABTA (020 3117 0599 / www.abta.com) and the Travel Trust Association (01483 545787 / www.traveltrust.co.uk) each operate a handling service for complaints regarding their members.

 

 

 

 

ATOL Department

Postal address and telephone numbers for all departments.

All correspondence should be sent to the following address, marked for the attention of the relevant department.

Consumer Protection Group
3rd Floor
45-59 Kingsway
London
WC2B 6TE

Telephone: 0207 453 6700 between: 9am and 5pm.

Whistleblowing

The CAA is a "prescribed person" under the Public Interest Disclosure ACt 1998 for the purpose of receiving "protected disclosures" (whistleblowing) from the civil aviation industry. As such, the CAA is directly responsible for investigating any information of this nature that is received. The CAA Whistleblowing policy can be viewed here.