Useful tips, advice and a template letter to help you claim reimbursement or compensation from your airline after a flight delay. Official advice from CAA.
If you have checked your rights and are sure you are entitled to receive a payment from your airline following a problem with a flight, it’s important to make your case effectively.
Many airlines have a standard procedure for dealing with claims. If so, use it. You might have to send a letter to a particular address or fill in a standard claim form. Check the airline’s website for instructions, or call them to find out what to do.
If no standard procedure is available, it may be quickest to make initial contact by email. You can also send a letter.
When you first contact your airline, aim to set out your case clearly and concisely. Explain what happened and when, and why you feel you are entitled to receive a payment.
Be particularly clear about what you want. State exactly what compensation and expenses you are claiming. (Find out what you are entitled to.)
Send your claim to the airline’s customer relations department. You can escalate your complaint if you don’t get the result you hoped for.
Give the airline as much information as possible. Try to include:
To make it easier for you to send a claim to your airline, we have created a template letter for you to use. You can also use this template for emails.