Problems and Complaints

How to make a complaint in relation to the handling of a request for information


If you have reason to complain about any aspects of the processing of an information request, or the way we have handled your personal information, please contact the CAA’s External Response Manager at:


External Response Manager
Information Management

Civil Aviation Authority
Aviation House
Gatwick Airport South


Internal Review process


The CAA has a formal internal review process for dealing with appeals or complaints in connection with requests under the Freedom of Information Act 2000 or Environmental Information Regulations 2004.


A nominated and impartial CAA Manager will review your complaint and provide you with a written response, normally within 20 working days. 


Should you remain dissatisfied with the outcome you can appeal to the Information Commissioner.