How to request information

How to make a request for information from the CAA

Submitting a Request for Information

You can submit a request for information using the onlinerequestform. 

 

Alternatively, you can write to the following address:

 

External Response Team

Information Management
Civil Aviation Authority
Aviation House
Gatwick Airport South
RH6 0YR

 

To help us locate the information you have asked for please make your request as specific as possible. We will acknowledge receipt of your request and if we require further information to identify and locate the information we will contact you as soon as possible.

 

Please note that the CAA is not responsible for air accident investigation or aviation security, which are the responsibility of the Department for Transport (DfT), or for the provision of Air Traffic Control services which are largely the responsibility of NATS.

 

The Information Commissioner’s Office has produced useful guides to accessing official information and personal information on their website.

 

Personal Information

 

If you are submitting a request for a copy of your personal information, we will require a copy of a form of photo identification such as your passport or driving licence.

 

Medical Records

 

In order to maintain medical confidentiality, if you are requesting a copy of any medical records that the CAA holds about you please contact the CAA’s Medical Department directly at:

 

Data Manager

Aeromedical Department
GW Aviation House
Gatwick Airport South
Crawley
RH6 0YR

 

Alternatively, you can submit your request and supporting documents by email to medicalweb@caa.co.uk or by fax to 01293 573995.

 

In the case of medical records we will require a signed request and copies of two forms of identification, at least one of which must be photo identification such as your passport or driving licence.

 

We will normally provide the information requested by post. If you require the information to be provided by email, you must include written and signed consent for us to do so with each request. 

 

You will be asked to pay a fee of up to £50, depending on the volume of information involved, and we will advise you of the fee payable once the information has been collated.

 

 

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