Making Reports & Complaints

How to report an aviation-related or air travel-related incident or problem.

Aviation industry related issues
Reports or complaints concerning the operation of aircraft or airports. Accidents and Occurrences Birdstrikes Airprox Reporting Confidential Human Factors Incident Reporting Programme (CHIRP)

Passenger related issues
Guidance from our Passenger Advice and Complaints Service. Resolving travel problems

Reports and Complaints from the public
Aircraft Noise Low flying and other Alleged breaches of Air Navigation legislation Icefalls

CAA Whistleblowing Policy
Information on the policy we follow when a Protected Disclosure (Whistleblowing) report is made.

Read the policy statement

If you are unsure where to direct a complaint please email infoservices@caa.co.uk.