Welcome to Consumer Protection Group

The responsibilities of the Consumer Protection Group (CPG) are to:

• Regulate the finances and fitness of travel organisers selling flights and package holidays in the UK.
  
  
• manage the UK's largest system of consumer protection for travellers, Air Travel Organisers' Licensing (ATOL).
  
  
• license UK airlines and enforce European Council requirements in relation to their finances, nationality, liability of passengers for death or injury and insurance.
  
  
• enforce certain other legal requirements and codes of practice for protection of airlines' customers.

Airline Licensing

In order to carry passengers, cargo or mail for payment, air operators based in the European Economic Area (EEA) must hold an Operating Licence granted by the Member State in which they have their principal place of business.  For UK airlines, licensing is undertaken by the CAA.

more about Airline Licensing

ATOL Trade Area

Tour Operators and Travel Industry regulations to protect the travellling public.  ATOL holders can maintain and renew their licence here. Companies wanting to apply for an ATOL can do so here.   

more about ATOL Trade Area

Public Consumer Issues

The Consumer Protection Group ensures the rights of UK air travellers and helps protect the consumers money.

ATOL Protection Scheme
Financial Protection for Air Travellers

Air Passenger Rights
Know your Air Passenger Rights

Problems & Complaints
Help and Advice for Consumers

Make a Claim
Make a claim against a failed ATOL company

Check an ATOL Company
Make sure your Travel Company holds an ATOL

Passenger Experience
The CAA is currently carrying out surveys at Heathrow Gatwick, Stansted and Manchester airports to understand how the various stages of air travel are working from the passenger’s perspective.