- Update the evidence on how consumers make air travel decisions, what information they use and value, and what if any gaps in provision there may be;
- Explore the hitherto under-researched topic of attitudes to air travel safety and security; and
- Provide insights into the views and experiences of people who have disabilities or reduced mobility when travelling by air, as well as infrequent and non-flyers.
This report relates to the qualitative phase of the research, which was conducted in November 2014. Quantitative research was conducted in December 2014 – January 2015, and a full report integrating findings from both phases of the research is published as CAP1303.
- Status:
- Current
- Review comment:
- -
- Version:
- 1
- Version date:
- 18-Jun-2015
- View file:
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