CAP1018: Guidance on Consumer Enforcement

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Title:Guidance on Consumer Enforcement
Description:This policy has been produced to provide the aviation regulated community, its passengers and consumers, and the wider public with a clearer view of the CAA’s role in seeking to resolve a breach, or a suspected or potential breach, of civil aviation rules. The Policy has been developed to protect aviation consumers, passengers and the public and is designed to encourage compliance with the rules and act as a deterrent.

The file on the left is an updated version that we are currently consulting on. You can find details of the consultation at

Review Comment:None
Date:October 2014
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Purchase Copy:Printed copy not available for purchase