CAA steps in to protect Dream Holidays' Customers

Date: 19 July 2011

Hertfordshire-based travel company Dream Holidays Limited, established in 2009, has ceased trading with immediate effect. The Civil Aviation Authority (CAA) has stepped in to protect holidaymakers currently abroad.

The CAA estimates that around 525 people are currently overseas – all of them will be able to complete their holidays and return to the UK thanks to the CAA’s ATOL protection. Around 1,800 people with forward bookings with the company will be able to claim a full refund for their holidays from the CAA.

Dream Holidays, which held a bond for £265,000 with the CAA, predominantly sold tour operator package holidays to Greece and Cyprus under ATOL 10208. The CAA will be arranging repatriation for all Dream Holidays' customers in line with the scheduled end of their holiday.

Advice for Dream Holidays' customers who are currently overseas

The CAA will ensure that all Dream Holidays' customers are able to fly home as planned; they should therefore arrive at the airport in time to check-in for their flights home as normal.

The CAA is working to ensure all protected customers who are overseas can stay in their accommodation until they are due to travel home. If customers are asked to pay again for accommodation, they should send a claim to the CAA on their return home so that a refund can be considered. Those customers protected under Dream Holidays' ATOL should receive a refund.

Contact Details

More information about the claims process is available on the CAA’s website: www.atol.org.uk

ATOL-protected Dream Holidays' customers who are currently abroad and experiencing difficulties should contact the CAA for more information on 0044 (0)161 444 5810. Those with forward bookings requiring general advice about refunds under the ATOL scheme should go to the CAA website or can contact the CAA on 08444 933037.

For more media information journalists can contact the CAA press office on 020 7453 6030.

Notes to editors

ATOL (short for Air Travel Organisers' Licensing) is managed by the CAA and gives comprehensive protection from losing money or being stranded abroad to over 20 million people in the UK who buy air holidays and flights from tour operators each year. It is by far the largest travel protection scheme in the UK, and the only one for flights and air holidays sold by tour operators.

All tour operators selling flights and air holidays must hold a licence from the CAA. If a Licence holder fails, the CAA is responsible for ensuring customers are either repatriated to the UK or receive a refund of payments made.

Repatriation costs and refunds are met by the Air Travel Trust Fund, the funds of which come from a £2.50 per person contribution, called the ATOL Protection Contribution (APC), each licence holder is required to make when it accepts a booking under its ATOL. In some circumstances a licence holder will have also provided a bond, which is used in the first instance to protect customers.

Further information about ATOL is available on the ATOL website at www.atol.org.uk.