CAA steps in to protect holidaymakers after Ola Holidays collapses

Date: 20 November 2013

The Civil Aviation Authority (CAA) has stepped in to protect holidaymakers booked with Ola Holidays after the company ceased trading today.

Ola Holidays (ATOL number 9813) was an online travel company based in Loughton, Essex, specialising in air holidays to the Mediterranean. The company confirmed today that it has ceased trading, with an estimated 500 customers currently abroad and approximately 2,000 with forward bookings.

Anyone who is currently abroad on a holiday booked with Ola will have tickets for their flight home. These are still valid and people should check-in as normal. The CAA is working with accommodation providers to make sure all affected customers can remain in their accommodation. If for any reason customers are required to pay again for their accommodation, they can make a claim for a refund through the ATOL scheme.

The CAA will issue advice for customers with bookings for travel in the future in the next 24 hours. Anyone who is travelling on an Ola booking in the next 24 hours can contact the CAA on 0844 5717 260. Customers with bookings in the future should not make alternative arrangements before the CAA issues further advice.

For further media information please contact the CAA Press Office on: 020 7453 6030 or

Follow the CAA on Twitter at @UK_CAA. Follow ATOL on Twitter at @packpeaceofmind

Notes to editors
1. Run by the UK Civil Aviation Authority on behalf of the Government, the Air Travel Organiser’s Licence (ATOL) scheme covers the traditional package holiday, some individual flights and since April 2012 holidays known by the industry as ‘Flight-Plus’. A ‘Flight-Plus’ booking is one that includes a flight plus accommodation and/or car hire, so long as these separate parts of the holiday are booked with the same company and within a day of each other.
2. Anyone booking an ATOL protected trip should receive an ATOL certificate as soon as they hand over any payment. The certificate guarantees the trip is protected and sets out what is protected, who by, a breakdown of the cost and information for customers on what to do if the travel company collapses.
3. For more information on the ATOL scheme including a guide to the ATOL certificate please visit
4. The CAA is the UK's specialist aviation regulator. Its activities include: making sure that the aviation industry meets the highest technical and operational safety standards; preventing holidaymakers from being stranded abroad or losing money because of tour operator insolvency; planning and regulating all UK airspace; and regulating airports, air traffic services and airlines and providing advice on aviation policy.