CAA issues advice to UK customers of Zoom Airlines

Date: 29 August 2008


Zoom Airlines Limited has gone into administration, along with its sister Canadian airline Zoom Airlines Inc.

Zoom operated scheduled services from London Gatwick to New York, Fort Lauderdale and San Diego, as well as charter flights to destinations in Canada from Gatwick, Bristol, Cardiff, Belfast, Manchester and Glasgow.

The Civil Aviation Authority understands that there are 4,500 UK passengers abroad and approximately 60,000 passengers with forward bookings with Zoom Airlines Limited and Zoom Airlines Inc.

The CAA has issued the following advice to UK customers.

Flight bookings made direct with Zoom:

The CAA’s ATOL scheme does not cover customers who book flights directly with airlines such as Zoom.

UK customers who were due to fly back to the UK are advised to make alternative arrangements with other airlines.

Customers with forward bookings who booked using a credit card are advised to contact their credit card company about refunds.

Customers who paid by debit or charge card should contact their card company for advice about full or a partial refund where only part of the journey has been completed. Customers with travel insurance should check their policy to see whether any airline insolvency cover was provided.

Customers booked with tour operators using Zoom:

UK customers that purchased air holiday packages that included Zoom Airlines flights or charter flights from a tour operator should contact their tour operator or travel agent about alternative travel arrangements.

Non-UK customers:

Non-UK customers are advised to contact their home country’s aviation/consumer protection organisation or their credit card company for advice and information about whether they are able to obtain refunds or assistance.

For further media information, please contact the CAA press office on 0207 453 6030.

Notes to Editors

The CAA is the UK's specialist aviation regulator. Its activities include: making sure that the aviation industry meets the highest technical and operational safety standards; preventing holidaymakers from being stranded abroad or losing money because of tour operator insolvency; planning and regulating all UK airspace; and regulating airports, air traffic services and airlines and providing advice on aviation policy from an economic standpoint.