CAA ensures customers don’t lose their hard-earned holidays after collapse of Ola Holidays

Date: 21 November 2013

Following yesterday’s announcement that Ola Holidays has ceased trading, the UK Civil
Aviation Authority (CAA) can now confirm that customers with forward bookings will be able to go ahead with their holiday as planned.

The CAA will work with the Travel Trust Association (TTA) in fulfilling all holidays. This means the TTA will take responsibility for the company’s existing bookings and customers have the peace of mind they can proceed with their holiday arrangements. The CAA will inform all affected customers of the arrangements and people do not need to take any further action.

The CAA has already advised customers currently abroad they will be able to continue their holiday as planned and return home using their flight tickets.

David Clover of ATOL at the CAA, said:
“Customers due to travel with Ola Holidays will be understandably concerned following the company’s collapse, but the ATOL scheme is there for exactly this kind of situation. We can assure customers that their holiday is safe and will go ahead as planned.”

The TTA has arranged for one its members, Qwerty Travel (ATOL number T9559), to take over Ola Holidays’ forward bookings involving flights. Qwerty Travel will issue new ATOL certificates to these customers, confirming their holidays remain protected through the ATOL scheme.

Qwerty Travel will also contact customers with further advice shortly, but people are assured that their flight tickets and other holiday arrangements remain valid and they can go ahead with their holiday.

Anyone with enquiries about the status of their booking should contact the CAA on 0844 5717 260. Further advice is also available from www.atol.org.uk.

Customers who only booked accommodation with Ola Holidays are not ATOL protected and are advised to contact ABTA for further information about their booking.

For further media information please contact the CAA Press Office on: 020 7453 6030 or press.office@caa.co.uk.

Follow the CAA on Twitter at www.twitter.com/UK_CAA. Follow ATOL on Twitter at www.twitter.com/packpeaceofmind

Notes to editors
1. Ola Holidays (ATOL number 9813) was an online travel company based in Loughton, Essex, specialising in air holidays to the Mediterranean. The company confirmed on Wednesday 20 November that it had ceased trading, with an estimated 500 customers currently abroad and approximately 2,000 with forward bookings.
2. Antony Batty have been appointed administrators following the collapse of Ola Holidays.
3. Run by the UK Civil Aviation Authority on behalf of the Government, the Air Travel Organiser’s Licence (ATOL) scheme covers the traditional package holiday, some individual flights and since April 2012 holidays known by the industry as ‘Flight-Plus’. A ‘Flight-Plus’ booking is one that includes a flight plus accommodation and/or car hire, so long as these separate parts of the holiday are booked with the same company and within a day of each other.
4. Anyone booking an ATOL protected trip should receive an ATOL certificate as soon as they hand over any payment. The certificate guarantees the trip is protected and sets out what is protected, who by, a breakdown of the cost and information for customers on what to do if the travel company collapses.
5. For more information on the ATOL scheme including a guide to the ATOL certificate please visit www.packpeaceofmind.co.uk.
6. The CAA is the UK's specialist aviation regulator. Its activities include: making sure that the aviation industry meets the highest technical and operational safety standards; preventing holidaymakers from being stranded abroad or losing money because of tour operator insolvency; planning and regulating all UK airspace; and regulating airports, air traffic services and airlines and providing advice on aviation policy.