CAA fees and charges tables give air passengers the full price picture on their flight

Date: 11 November 2013

Air passengers looking to get the full price picture on their flight including the cost of any airline extras can easily access all the information they need, thanks to the UK Civil Aviation Authority’s (CAA) online fees and charges comparison tables.

The CAA has developed two online fees and charges tables to allow passengers to easily compare the cost of additional extras applied by both airports and airlines. The airline table offers information on the extra charges the top 21 airlines operating in the UK apply, including options such as taking hold luggage on board, reserving a seat and ordering an in-flight meal. The airport table covers 30 UK airports and sets out the cost of compulsory charges like airport development fees, as well as optional services such as using express security lanes.

The CAA has comprehensively reviewed both tables and updated them in time to help anyone looking to book flights this winter. Passengers using the tables will therefore have access to the very latest information about the full cost of their flight - not just the headline ticket price.

Iain Osborne, Group Director of Regulatory Policy at the CAA, said:

“Passengers in the UK have a huge choice of routes, airlines and airports. But to prevent that choice generating confusion, passengers must get all the information they need to make informed decisions. Our two fees and charges comparison tables make finding that information easy; helping UK passengers to be fully aware of any charges they may face right from the moment they plan their flight, to the moment they take-off.”

Where airline fees and charges are not optional extras but unavoidable, like fuel surcharges, they must by law be included in the price of the ticket at the start of the booking process and therefore clear to consumers. The CAA and OFT issued joint guidance on price transparency earlier this year.

The CAA believes consumers should always be able to compare prices effectively so they can choose flights that best meet their needs. In addition to the fees and charges tables, we are also working to ensure that prices for flights displayed on travel agent and other intermediary websites are clear and transparent right from the start. This will ensure that no matter how consumers book their flights they will always have access to the information they need to make informed choices and benefit from the wide range of options and booking methods available to them.

To view both the airline and airport comparison tables and get more advice on travelling by air, please visit the CAA’s online passenger portal.

For more information, please contact the CAA Press Office, on press.office@caa.co.uk, or 020 7453 6030. You can also follow the CAA on Twitter at @UK_CAA.

-ENDS-

Notes to editors
1. The airline fees and charges comparison table includes information on the optional fees and charges applied by the top airlines operating in the UK, based on scheduled flight numbers.
2. The airport comparison table covers 30 UK airports, all of which were consulted before the table’s initial publication.
3. The CAA publishes this table to help passengers compare different options before booking. It does not endorse the fees charged by airports or airlines.
4. The CAA and OFT’s joint guidance for the travel industry is available here.
5. The CAA reviews and publishes updated versions of both the airline and airport comparison tables quarterly. It has also committed to actioning requests for amendments within three working days
6. The CAA is the UK's specialist aviation regulator. Its activities include: making sure that the aviation industry meets the highest technical and operational safety standards; preventing holidaymakers from being stranded abroad or losing money because of tour operator insolvency; planning and regulating all UK airspace; and regulating airports, air traffic services and airlines and providing advice on aviation policy.