CAA statement on passenger rights claims

Date: 31 January 2013

Following this week’s rulings in both the UK and European courts, the UK Civil Aviation Authority (CAA) has today reiterated its advice to passengers affected by flight delays and cancellations.

Passengers whose flights are delayed or cancelled are entitled to assistance from the airline such as food, drinks and accommodation where necessary. In addition, passengers whose flights have been cancelled at short notice or arrive three hours or more later than scheduled are also entitled to claim for compensation – unless the delay or cancellation was outside of the airline’s control.

A CAA spokesperson said, “These regulations are in place to protect people when things go wrong with their flights. Anyone with concerns that they are not being treated correctly by their airline can contact the CAA for advice or to make a complaint.”

Information on your rights during delays and cancellations, including advice on how to make a claim for compensation to your airline is available for free at


Notes to editors
1. On Monday 28 January, in a hearing at Stoke-on-Trent County Court, a judge ruled that Jeff and Joyce Halsall were entitled to €800 compensation after their Thomas Cook flight from Tenerife to East Midlands in 2009 was delayed by 2009.
2. On Thursday 31 January, the Court of Justice of the European Union (CJEU), ruled that Denise McDonagh was entitled to €1,130 compensation from Ryanair for expenses paid for accommodation and refreshments following the eruption of in 2010, and the resulting cancellation of flights.