The Ground Handling Operations Safety Team (GHOST) is a
multi-disciplined Civil Aviation Authority (CAA) / Industry group set up to address / share the
learning from ground handling issues with the aim of improving safety.
Specific topics are identified using Mandatory Occurrence Reporting (MOR) data, intelligence,
and feedback from members.
The group agree approaches which could be in the form of a new high profile initiative or
project, or providing clarity or enhanced guidance to an existing regulation, policy or
The CAA has identified ground handling in its Safety Plan as one of the ‘Significant Seven’ -
the main seven areas of risk in the UK Aviation sector. GHOST is made up of a main group which
develops strategies to mitigate the safety risks from ground handling and supports activities in
the UK and elsewhere. There are also two subgroups, one addressing loading errors and one
overseeing ‘capability issues’ and human performance
The CAA’s Safety Review Board monitors the work of GHOST to ensure that the actions being
delivered are the ones that address the biggest risks.
See below for when a report should be made through the Mandatory Occurrence Reporting (MOR)
The Ground Handling Operations Safety Team (GHOST) is working across the aviation industry to support a just culture that encourages open reporting of accidents and incidents.
Ground handling staff working with fuel and other essential fluids should use the CAA's Mandatory Occurrence Reporting (MOR) process if any of the following events occur:
Ground handling staff should use the CAA's Mandatory Occurrence Reporting (MOR) process if any of the following events occur:
Ground handling staff should use the CAA's Mandatory Occurrence Reporting (MOR) process if they see people endangered by aircraft.
This could occur either by actions or omissions relating to an aircraft (e.g. anti-collision beacons switched off prematurely, passengers allowed to walk across ramp unsupervised).
GHOST has fifty members, representing a healthy cross-section of the ground handling community,
including regulators; AOC holders; aerodrome licence holders; and ground service providers.
To get in touch with GHOST, email firstname.lastname@example.org.
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