If you have had a claim for compensation or reimbursement rejected by an airline, don’t give up. We can provide help to escalate your complaint and help you receive what EU law entitles you to.
Pursuing a claim takes time and effort, so it’s a good idea to revisit your rights and make sure you believe your claim is valid. In particular,
check the rules on extraordinary circumstances.
Learn about your rights when flights are disrupted
Some airlines and airports are members of
alternative dispute resolution bodies (ADR). Some of these bodies have been approved by us for providing a high standard of dispute resolution for consumer disputes stemming from a contract for aviation services; others will have been
approved by other EU Member States.
Once you have had a claim rejected, we can help argue your case if:
(Under this law, EU airports also include those in Iceland, Liechtenstein, Norway and Switzerland.)
See the full country list
We can also help you if:
Learn about your options for flights outside EU law
You can use our online form to raise a complaint. The service is completely free.
The form will collect information from you and then tell you if we can help. Assuming we can, we will investigate further. When appropriate, we will contact your airline directly to resolve your claim.
Submit a complaint through our online form
If we cannot help with your claim, or you wish to pursue a different course of action, you could take your airline to court.
Learn about taking your complaint to court
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