You should ask for assistance either when you book or at least 48 hours before travel, whether
it is through a travel agent, tour operator or airline. This information will then be passed to the
airport and the service provider.
If you don't give advance notice you could experience delays and may not receive the service
that you need.
It is up to you to find out how to request help. Airlines, travel agents and tour operators
should provide a free method of requesting assistance when you book (or at later stage). You may be
asked about about special assistance during the booking process but this isn't standard practice so
you may need to make a request.
If you are booking on a website, look out for a special assistance link for information on how
to get the type of help that you need.
Your travel service provider may ask you to telephone them or their agent or complete a web
form. Many airlines provide a Freephone or local rate number for you to call to notify them of your
assistance needs. Some airlines also offer a free call-back option.
Note: Request and keep written confirmation of your
It is important that you are clear about the type of help that you need. This will help avoid
delays and ensure that you receive appropriate support. Many airports also provide additional
information tailored specifically to people with hidden disabilities.
This could include:
RT @UK_CAA: Advice on your rights for lost, delayed and damaged baggage is available here> https://t.co/9YuETOVbEl #airpassengers https://t…
13 days ago
You can find out more about your rights if your flight is delayed or cancelled at: https://t.co/bLpzWqOeVQ #airpassengers
28 days ago
Our statement on the BA flight disruption this weekend is available here https://t.co/J7swsYnzcH #airpassengers
28 days ago
Read all @UK_CAA
CAA statement on the disruption affecting British Airways flights
28 May, 2017
UK families need a holiday ‘buffer budget’ of £536.80 to cover unexpected costs
12 April, 2017
Travel company failures provides timely reminder to check for protection
17 March, 2017
Read all News
Passengers with hidden disabilities
8 December, 2016
Holiday travel tips
7 December, 2016
'Saturday Night' at 30,000ft
24 August, 2016
Read All Blogs