You should ask for assistance either when you book or at least 48 hours before travel, whether
it is through a travel agent, tour operator or airline. This information will then be passed to the
airport and the service provider.
If you don't give advance notice you could experience delays and may not receive the service
that you need.
It is up to you to find out how to request help. Airlines, travel agents and tour operators
should provide a free method of requesting assistance when you book (or at later stage). You may be
asked about about special assistance during the booking process but this isn't standard practice so
you may need to make a request.
If you are booking on a website, look out for a special assistance link for information on how
to get the type of help that you need.
Your travel service provider may ask you to telephone them or their agent or complete a web
form. Many airlines provide a Freephone or local rate number for you to call to notify them of your
assistance needs. Some airlines also offer a free call-back option.
Note: Request and keep written confirmation of your
It is important that you are clear about the type of help that you need. This will help avoid
delays and ensure that you receive appropriate support. Many airports also provide additional
information tailored specifically to people with hidden disabilities.
This could include:
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