• aircraft engine

    Passenger assistance

    The CAA wants air travel to be available to everyone, including those passengers with a disability or reduced mobility.

    More than three million air journeys were taken by disabled passengers at UK airports in 2016, which is an increase of 66 per cent since 2010, and the CAA wants to see this trend continue. It is a legal requirement that these passengers are entitled to free assistance at airports and on board aircraft, and that this support must be tailored to an individual's needs.

    To ensure the quality of special assistance is both good and consistent, the CAA uses a performance framework to assess the UK's busiest airports. Read our latest performance report.

    The Department for Transport is currently seeking feedback on a draft accessibility action plan which sets out proposals to improve the travel experience for people with disabilities.

    For more information on the rights of passengers with disabilities and reduced mobility, view our PRM pages.


  • drone


    The CAA supports the safe development of drones in the UK. Drones can bring many benefits but to achieve these we need everyone flying a drone to do so safely. We welcome the Government’s recent consultation response on drones, including increasing training for drone users and geo-fencing.

    The CAA's 'drone code' provides advice on how to fly your drone safely and responsibly.

    You must follow the rules at all times.  

    Read our full statement on the Government's consultation response.

    Guidance for all types of drone flights and information about our dronecode.  

    Register with SkyWise for the latest drone updates.

  • airspace

    Airspace change

    Airspace is a critical part of the national infrastructure, and it is our role to decide whether proposed changes to the airspace design should be approved.

    The factors which we must consider are set out in UK law, and include the safety and environmental implications. We are currently reforming the process we use to decide whether to approve changes to ensure that it meets modern standards for regulatory decision-making, and is fair, transparent, consistent and proportionate.

    Information about the airspace change process and specific change proposals.

    Register with SkyWise for updates about airspace change and airspace alerts.

  • Eu and UK flags


    Decisions relating to the Brexit negotiations are a matter for the UK Government.

    The CAA believes the UK must continue to be a major player in international aviation, and retain global influence to protect UK aviation consumers. We also support the retention of the consumer rights that the EU has developed, as well as the ongoing removal of barriers to competition.

    Read Chief Executive Andrew Haines' speech on Brexit and aviation.

  • ATOL logo


    With the Air Traffic Organisers’ Licensing Bill currently progressing through Parliament, ATOL is particularly popular.

    So what is it?

    ATOL provides financial protection for UK consumers when they book a holiday which includes a flight. If an ATOL licensed travel company fails, the CAA ensures that any holidaymakers abroad are not stranded and those who have booked, but not travelled, get their money back. Consumer protection is at the core of what we do.

    More information about ATOL and how to stay protected.

  • passenger

    Heathrow expansion

    The Government has identified the north-west runway at Heathrow as its preferred option for airport capacity expansion in the South-East of England.

    The CAA has consistently stated that additional runway capacity will benefit consumers. Without this, the increasingly congested airport system would inevitably lead to less choice available to consumers, higher airfares, and less airport resilience. We are putting in place regulatory arrangements to incentivise efficient and timely delivery.  Further information will be available in due course.