Anyone can make a report, but please read the information below first as not all complaints or reports will be handled under this process e.g. a personal grievance or complaint that does not have the potential to cause harm to the general public.
The CAA is a “prescribed person” under the Public Interest Disclosure Act 1998 for the purpose of receiving “protected disclosures” (whistleblowing) from the civil aviation industry.
We are directly responsible for investigating any information of this nature that is received. A “worker” (which definition includes employees, independent contractors, agency workers and trainees) may make a complaint to the Employment Tribunal if he or she suffers a detriment as a result of making a “protected disclosure”. An employee will be regarded as having been unfairly dismissed if the reason or principal reason for their dismissal is the making of a protected disclosure.
On occasion the CAA will receive allegations/complaints that may not be classed as whistleblowing and as such, the protection to the source is not that afforded to whistleblowers.
The CAA will endeavour to respect the confidentiality of a whistleblower unless agreed otherwise with them and will process any information relating to individuals in accordance with the Data Protection Act 1998 and our General Privacy Notice.
The CAA will investigate all complaints in an appropriate manner, but in order to achieve this, the contact details for the whistleblower will be required.
If you make a report you will:
Whether the investigation is ongoing or has been concluded can be confirmed but in most cases it is not appropriate to provide specific details of the investigation.
Before making a report to the CAA you should:
This action will not prevent the CAA from exercising its regulatory responsibilities by investigating any report received.
Employees and contracted personnel may report to the CAA via this whistleblowing process alleged infringements of the Occurrence Reporting Regulation 376/2014 as prescribed by Article 16(12) of that Regulation.
Before submitting a report under this process, please read our guidance on reporting a public safety concern.
Copies of evidence or photographs can be accepted for the purposes of the investigation on the understanding that they will later be either destroyed (to protect confidentiality) or returned to the organisation concerned.
We recommend that whistleblowing reports include contact by phone or face to face meetings.
While it may be possible to progress a whistleblowing complaint without speaking with the whistleblower, this can result in wasted or duplicate effort in order to fully uncover the detailed facts.
Where possible, interviews with whistleblowers should take place on CAA premises with another CAA member of staff present as a witness. It can be very difficult to verify allegations without adequate detailed information. Reports should provide as much detailed evidence as possible, either hard copy or by email, not just verbal allegations.
In some cases of whistleblowing the CAA will not be the responsible authority. The CAA will help the whistleblower in identifying the correct authority. Other responsible authorities could be the US Federal Aviation Administration, European Aviation Safety Agency, Ministry of Defence or other National Aviation Authorities.
The preferred method of reporting to the CAA is by email using the
Whistleblowing report form.
If this is not possible, reports can be made by calling the CAA Whistleblowing Focal Point on 01293 573190.
If you are concerned about malpractice, wrongdoing or a safety risk at work and you are unsure whether to raise this with the CAA, you may find it helpful to contact the independent whistleblowing charity Public Concern at Work (PCaW) for advice. PCaW can talk to you about how best to raise your concern, while minimising any risk to you and maximising the opportunity for the problem to be addressed. You can call them on 0207 404 6609 or email
You can find out more about whistleblowing from the
Public Concern at Work website.
Public Concern at Work (PCaW) is the independent authority on public interest whistleblowing. Established as a charity in 1993 following a series of scandals and disasters, PCaW has played a leading role in putting whistleblowing on the governance agenda and in developing legislation in the UK and abroad. Their work is informed by the free advice offered to people with whistleblowing dilemmas and the professional support provided to enlightened organisations. For more information please see
Free assistance at UK airports is available to anyone with a hidden disability, which inc dementia, autism, hearing… https://t.co/RqNv8jk1cR
Pilots and aircraft owners can now apply for funding to fit new 8.33kHz radios, more here https://t.co/62Mhkxg6Du
3 days ago
@pablogodofredoHi. easyJet use an Alternative Dispute Resolution service CEDR, who handle disputed complaints. Info: https://t.co/txOo1lIo0O
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