• If you have reason to complain about any aspects of the processing of an information request, or the way we have handled your personal information, please contact the CAA’s External Response Manager at:
     
    External Response Manager 
    Information Management
    Civil Aviation Authority 
    Aviation House 
    Gatwick Airport South 
    RH6 0YR
     
    infoservices@caa.co.uk

    Internal Review process

    The CAA has a formal internal review process for dealing with appeals or complaints in connection with requests under the Freedom of Information Act 2000 or Environmental Information Regulations 2004.
     
    A nominated and impartial CAA Manager will review your complaint and provide you with a written response, normally within 20 working days. 
     
    Should you remain dissatisfied with the outcome you can appeal to the Information Commissioner.