The main purpose of the CAA’s enforcement role is to protect consumers and the public by encouraging compliance with rules applicable to
civil aviation and to deter non-compliance.
As outlined in our Regulatory Enforcement Policy, some
enforcement actions will be published, primarily to provide a transparent mechanism by which consumers and the public can be informed about
the actions we have taken, and to provide a wider deterrent for non-compliance. The general principles for the types of actions we
will publish are contained within the Appendix to the Policy.
The CAA has civil powers to take enforcement action in relation to a range of passenger rights legislation and general consumer law.
These powers come from Part 8 of the Enterprise Act 2002, and the CAA can seek undertakings from businesses that require them to comply
with the law. If undertakings are not provided, or are breached, the CAA can seek an Enforcement Order from the Court.
Our approach to prioritising our work is set out in our Prioritisation
We provide more detailed information on our consumer enforcement policy in our Guidance on Consumer Enforcement document.
The Civil Aviation Authority is tasked by the Department for Transport to investigate and prosecute breaches of aviation safety rules
and some aviation related consumer protection and health and safety requirements.
It is in the public interest that those who comply with aviation rules have confidence that those rules are enforced.
Prosecution is one means by which the CAA ensures that the aviation rules for which it is responsible are properly observed and
The CAA prosecutes both companies and individuals for breaches of the legislation it is tasked with enforcing. Investigations into
alleged breaches of the law are carried out by the Investigations & Enforcement Team, in accordance with our Code of Practice.
If you flight is currently affected by weather-related disruption, find out your rights here https://t.co/CQfuZXtKKI
If your flight is delayed by more than two hours (short-haul) or three hours (medium & long haul) you are entitled… https://t.co/BH3tRvRyUX
Season's greetings from the UK CAA - see our video card at https://t.co/cH6ZzrnQH0 #dronecode pic.twitter.com/zOYv7NR5D7
4 days ago
Read all @UK_CAA
Civil Aviation Authority appoints Richard Moriarty as new Chief Executive
30 November, 2017
CAA expedites enforcement action against Ryanair for persistently misleading passengers
27 September, 2017
CAA statement on Government drone consultation response
24 July, 2017
Read all News
International women in engineering day
22 June, 2017
How we're changing the CAA
15 April, 2016
Read All Blogs