• Enquiries about Monarch Airlines

    Please do not submit enquiries to the email addresses below, as they cannot be answered. Please use the dedicated website monarch.caa.co.uk, which is the best source of advice and information for affected customers, or call our 24 hour helpline (0300 303 2800 from in the UK and Ireland, and +44 1753 330330 from overseas).

    About claims and refunds

    Claim forms have been sent to ATOL protected customers, using the contact details you provided at the time you made your booking. If you are ATOL protected and booked directly with First Aviation Ltd trading as Monarch Airlines and haven’t yet received a claim form from “Protect Claims”, a company working on behalf of the CAA, then please check your email “spam” folder.  If you still haven’t received a claim form, please contact our call centre on 0300 303 2800 (from UK) or +44 1753 330 330 (from overseas).

    It will be really helpful if you could have your travel details available, including your booking reference number, when you speak to one of our agents. Please do not submit a claim until you receive this email that contains instructions on how to make your claim. The claim form you receive from us is the only way to make a valid claim.

    How to check the status of a claim.

    Guidance about refunds.

    All other general enquiries and feedback

    We are happy to answer any enquiries, although you may wish to search our website first for the answer.  

    To make an enquiry in writing please email infoservices@caa.co.uk.

    If you have a query relating to a specific page or topic you’ve seen on our site, please use our feedback form.

    For pilot licensing enquiries please email fclweb@caa.co.uk.

    For engineer licensing enquiries please email eldweb@caa.co.uk.

    For enquiries about licences or certificates for Air Traffic Controllers, Flight Information Service Officers and the Radio Operator's Certificate of Competence please contact ATS.licensing@caa.co.uk.

    For medical certification enquiries please email medicalweb@caa.co.uk.

    For passenger health enquiries please email ahu@caa.co.uk.

    For Aviation Security enquiries please email AviationSecurityEnquiries@caa.gsi.gov.uk

    Please also see our guidance on how to make a report or complaint.

    Contact us

  • Gatwick Airport South
    West Sussex RH6 0YR

    Main Switchboard: 0330 022 1500
    (This telephone number can be used for all out of hours emergencies)



    45-59 Kingsway
    London WC2B 6TE

    Main Switchboard: 0330 022 1500