• CAA launched flying programme on Monday to bring 110,000 people back to the UK in response to Monarch Airlines administration
  • DAY ONE, TWO and THREE: 173 flights operated, brought back to the UK 34,608 customers 
  • DAY FOUR: 57 flights operated, brought back to the UK 10,604 more customers
  • DAY FIVE: 56 flights planned, bringing back to the UK more than 11,155 customers 
  • Half of passengers will be home by the weekend, as flying programme continues until Sunday 15 October 

The Civil Aviation Authority's flying programme completed 57 flights on its fourth day of operation on Thursday, returning 10,604 people to the UK.

With 10 days remaining and approximately 64,788 passengers still to bring back to the UK, the CAA is working around the clock, in conjunction with the Government, to deliver the replacement flying programme following the administration of Monarch Airlines. 

On Friday 6 October, day five of the flying programme, the CAA plans to operate 56 flights, bringing over 11,100 people back to the UK. 

Flying Programme Analysis

Statistics Day four - Thursday 5 Oct    To date
Flights completed  57 230
Passengers back in the UK  10,604 45,212
Number of aircraft in fleet   34 34
Unique visits to monarch.caa.co.uk 109,428 1,020,527
Page views on monarch.caa.co.uk  603,080 5,892,031
Number of calls to the call centre  2,445 34,485
Number of international airports flown to/from   22 24

 

Richard Moriarty, CAA Group Director of Consumers and Markets, said:    

“We are working around the clock to bring home 110,000 people from around the Mediterranean and beyond.  Our programme remains on track.  Last night by the end of day 4 of the 14 programme we had a total of 45,000 people back in the UK.  Today, our aim is that a further 10,000 people are home.  

“This will mean half of the people abroad when Monarch collapsed on Monday morning will be back in the UK by the weekend.  So far we've managed to bring the vast majority of people back to the UK on the day they were due to fly back with Monarch.  

 “We are not complacent and we still have a long way to go.  Just like for normal commercial airlines, our schedule will be subject to delays caused by weather events, technical faults and external events beyond our control. 

 “Our website has proved invaluable in getting information on replacement flights to people and has now had over one million unique visitors.”

The CAA will be providing regular updates as our flying programme develops. 

Notes for editors

  • All future Monarch bookings, including flights and holidays, have now been cancelled following a decision by the company's board to appoint joint administrators to the business, which has resulted in the company ceasing to trade. 
  • Customers currently overseas shouldn't go to the airport unless their flight back to the UK has been confirmed on monarch.caa.co.uk.  Once their new flight details have been confirmed, we recommend that customers aim to arrive at check-in three hours in advance of their new flight time as check-in is likely to take longer than normal. 
  • Customers will not be able to request to fly back to the UK earlier than the date of their original flight with Monarch.  The vast majority of customers' new flights will be at the same time or later than their original booking, so they should continue to enjoy the rest of their holiday.  
  • Monarch customers who haven't yet started their holidays should check whether they have an ATOL certificate for their booking.  Customers holding an ATOL certificate issued by Monarch should check monarch.caa.co.uk for more information about how to claim a refund for their flights or holidays.  Customers holding an ATOL certificate issued by another travel agent or tour operator should check with whoever they booked their holiday or flights with, for more information about what happens next. 
  • Customers whose future travel is not protected by ATOL should check with their travel insurer, or - depending on how they paid for their holiday - their credit card or debit card issuer, in the first instance. 
  • The CAA's dedicated 24 hour helpline (0300 303 2800 from in the UK and Ireland, and +44 1753 330330 from overseas) is available to provide additional assistance to customers. 
  • The CAA is the UK's specialist aviation regulator. It ensures the aviation industry meets the highest safety standards; protects consumers by making sure they have choice and value and are treated fairly; drives improvements in airlines and airports' environmental performance and ensures industry manages security risks effectively.  
  • ATOL is the UK's holiday financial protection scheme and costs £2.50 per protected customer. It stands for Air Travel Organiser's Licence and by law every UK-based travel company that sells air holidays has to have an ATOL licence.  
  • Previously, the largest ATOL company to stop trading was XL Leisure Group in 2008, which had 43,000 people abroad at the time of the administration.  
  • People who've booked ATOL protected holidays will be protected by the scheme. That means passengers already abroad will be flown home at no extra cost and will be able to claim for certain expenses they incur as a result of this administration.  ATOL protected passengers yet to travel will receive a full refund.  
  • More information about the ATOL scheme is available from www.packpeaceofmind.co.uk  
  • Follow the CAA on Twitter @UK_CAA and like ATOL on Facebook at www.facebook.com/atolprotected.  

For further information contact the CAA Press Office on: 

0333 103 6000 

press.office@caa.co.uk