• CAA launched flying programme on Monday to bring 110,000 people back to UK in response to Monarch Airlines administration
  • DAY ONE: 61 flights operated, brought back to the UK 11,843 customers
  • DAY TWO: 58 flights operated, brought back to the UK 11,478 customers
  • DAY THREE: 54 flights planned, bringing back to the UK 11,091 more customers
  • Flying programme continues until Sunday 15 October

The Civil Aviation Authority's flying programme completed 58 flights in its second day of operation on Tuesday, returning 11,478 people to the UK. 

With 12 days remaining and approximately 87,431 passengers still to bring back to the UK, the CAA is working around the clock, in conjunction with the Government, to deliver the replacement flying programme following the administration of Monarch Airlines. 

On Wednesday 4 October, day three of the flying programme, the CAA plans to operate 54 flights, bringing over 11,091 people back to the UK. 

Flying Programme Analysis

Statistics Day two - Tuesday 3 Oct To date
Flights completed 58 119
Passengers back in the UK 11,478 23,321
Number of aircraft in fleet 34 34
Unique visits to the monarch.caa.co.uk 187,403 934,000
Page views on monarch.caa.co.uk 1,081,925 6 million +
Number of calls to the call centre Over 900 20,900
Total social audience 767, 500 2.5million
Number of international airports flown from 20 24

 

Richard Moriarty, Group Director of the Consumers and Markets Group of the CAA, said:

“Our operation to bring people home continues to progress well, with a total of 23,321 people already back in the UK, including the first planeload of passengers from Greece.  We are planning 54 flights on 4 October, for an additional 11,091 people. 

“Flight details for people due to travel back to the UK on 5 October are already published on monarch.caa.co.uk, our dedicated website which has already seen over one million visitors over the past couple of days.  We have everyone's original flight details and our plan is to publish new flight details as soon as possible, normally 24 hours in advance of travel.  

“On 3 October, we published new information on claiming a refund for ATOL protected customers whose trips were cancelled.  Customers who booked directly with Monarch Holidays using a credit card, should contact their credit card issuer to make a claim for a refund.  All other Monarch Holidays and all First Aviation Limited customers will be sent a claim form by 11 October, either directly by us or via their travel agent.” 

The CAA will be providing regular updates as our flying programme develops. 

Media who would like more information should contact the CAA press office on 0333 103 6000 or press.office@caa.co.uk

-ENDS-  

Notes for editors

  • All future Monarch bookings, including flights and holidays, have now been cancelled following a decision by the company's board to appoint joint administrators to the business, which has resulted in the company ceasing to trade.
  • All future Monarch bookings, including flights and holidays, have now been cancelled following a decision by the company's board to appoint joint administrators, which has resulted in the airline ceasing to trade.
  • Customers currently overseas shouldn't go to the airport unless their flight back to the UK has been confirmed on monarch.caa.co.uk.  Once their new flight details have been confirmed, we recommend that customers aim to arrive at check-in three hours in advance of their new flight time as check-in is likely to take longer than normal.
  • Customers will not be able to request to fly back to the UK earlier than the date of their original flight with Monarch.  The vast majority of customers' new flights will be at the same time or later than their original booking, so they should continue to enjoy the rest of their holiday.
  • Monarch customers who haven't yet started their holidays should check whether they have an ATOL certificate for their booking.  Customers holding an ATOL certificate issued by Monarch should check monarch.caa.co.uk for more information about how to claim a refund for their flights or holidays.  Customers holding an ATOL certificate issued by another travel agent or tour operator should check with whoever they booked their holiday or flights with, for more information about what happens next.
  • Customers whose future travel is not protected by ATOL should check with their travel insurer, or - depending on how they paid for their holiday - their credit card or debit card issuer, in the first instance.
  • The CAA's dedicated 24 hour helpline (0300 303 2800 from in the UK and Ireland, and +44 1753 330330 from overseas) is available to provide additional assistance to customers.
  • The CAA is the UK's specialist aviation regulator. It ensures the aviation industry meets the highest safety standards; protects consumers by making sure they have choice and value and are treated fairly; drives improvements in airlines and airports' environmental performance and ensures industry manages security risks effectively.
  • ATOL is the UK's holiday financial protection scheme and costs £2.50 per protected customer. It stands for Air Travel Organiser's Licence and by law every UK-based travel company that sells air holidays has to have an ATOL licence.
  • Previously, the largest ATOL company to stop trading was XL Leisure Group in 2008, which had 43,000 people abroad at the time of the administration.
  • People who've booked ATOL protected holidays will be protected by the scheme. That means passengers already abroad will be flown home at no extra cost and will be able to claim for certain expenses they incur as a result of this administration.  ATOL protected passengers yet to travel will receive a full refund.
  • More information about the ATOL scheme is available from www.packpeaceofmind.co.uk
  • Follow the CAA on Twitter @UK_CAA and like ATOL on Facebook at www.facebook.com/atolprotected.

 For further information contact the CAA Press Office on 0333 103 6000 / press.office@caa.co.uk