DAY ONE OPERATION: CAA flies back nearly 12,000 to the UK, on more than 60 flights.

  • CAA launched flying programme yesterday to bring 110,000 people back to UK in response to Monarch Airlines administration
  • DAY ONE: 61 flights operated, bringing back to the UK 11,843 people
  • DAY TWO: 58 flights planned, bringing back to the UK 11,647 customers - first flight already back in the UK
  • Flying programme continues until Sunday 15 October

The Civil Aviation Authority's flying programme completed 61 flights in its first day of operation, returning 11,843 people to the UK. With 13 days remaining and approximately 98,000 passengers still to bring back to the UK, the CAA is working around the clock, in conjunction with the Government, to deliver the replacement flying programme following the administration of Monarch Airlines.

On Tuesday 3 October, the CAA plans to operate 58 flights, bringing over 11,000 people back to the UK.

Flying Programme Analysis - day one

 Statistics  Monday 2 October 
 Flights completed  61 
 Passengers back in the UK  11,843
 Number of aircraft in fleet   34 
 Unique visits to the monarch.caa.co.uk   Over 700k 
 Page views on monarch.caa.co.uk   Over 3 million 
 Number of calls to the call centre   Over 13k 
 Number of tweets 

 We sent 34 Tweets,
 Re-Tweeted a total of 1,468 times
 Reached a total audience of 1.7m

 Number of international airports flown from  24 destinations 
 Number of dogs brought home   One 

 

Andrew Haines, Chief Executive of the CAA, said:

“Our flying programme commenced early yesterday morning and we brought 11,843 people back in the first day.  We expect to bring a further 11,647 back to the UK today.  We recognise that this will be a concerning time for many customers and we really appreciate their support.

I want to thank all those involved in organising this mammoth operation which has got off to a good start and to reaffirm our commitment to those passengers still abroad that we will get them back to the UK in the days ahead.  Our website monarch.caa.co.uk has been updated with the latest information and our call centre has now taken in excess of 13,000 calls.

“Given the unprecedented scale of this task some disruption is inevitable.  We thank everyone involved for their patience.”

The CAA will be providing regular updates as our flying programme develops.

Media who would like more information should contact the CAA press office on 0333 103 6000 or press.office@caa.co.uk.
 
-ENDS-

Notes for editors

  • All future Monarch bookings, including flights and holidays, have now been cancelled following a decision by the company's board to appoint joint administrators to the business, which has resulted in the company ceasing to trade.
  • All future Monarch bookings, including flights and holidays, have now been cancelled following a decision by the company's board to appoint joint administrators, which has resulted in the airline ceasing to trade.
  • Customers currently overseas shouldn't go to the airport unless their flight back to the UK has been confirmed on monarch.caa.co.uk.  Once their new flight details have been confirmed, we recommend that customers aim to arrive at check-in three hours in advance of their new flight time as check-in is likely to take longer than normal.
  • Customers will not be able to request to fly back to the UK earlier than the date of their original flight with Monarch.  The vast majority of customers' new flights will be at the same time or later than their original booking, so they should continue to enjoy the rest of their holiday.
  • Monarch customers who haven't yet started their holidays should check whether they have an ATOL certificate for their booking.  Customers holding an ATOL certificate issued by Monarch should check monarch.caa.co.uk for more information about how to claim a refund for their flights or holidays.  Customers holding an ATOL certificate issued by another travel agent or tour operator should check with whoever they booked their holiday or flights with, for more information about what happens next.
  • Customers whose future travel is not protected by ATOL should check with their travel insurer, or - depending on how they paid for their holiday - their credit card or debit card issuer, in the first instance.
  • The CAA's dedicated 24 hour helpline (0300 303 2800 from in the UK and Ireland, and +44 1753 330330 from overseas) is available to provide additional assistance to customers.
  • The CAA is the UK's specialist aviation regulator. It ensures the aviation industry meets the highest safety standards; protects consumers by making sure they have choice and value and are treated fairly; drives improvements in airlines and airports' environmental performance and ensures industry manages security risks effectively.
  • ATOL is the UK's holiday financial protection scheme and costs £2.50 per protected customer. It stands for Air Travel Organiser's Licence and by law every UK-based travel company that sells air holidays has to have an ATOL licence.
  • Previously, the largest ATOL company to stop trading was XL Leisure Group in 2008, which had 43,000 people abroad at the time of the administration.
  • People who've booked ATOL protected holidays will be protected by the scheme. That means passengers already abroad will be flown home at no extra cost and will be able to claim for certain expenses they incur as a result of this administration.  ATOL protected passengers yet to travel will receive a full refund.
  • More information about the ATOL scheme is available from www.packpeaceofmind.co.uk
  • Follow the CAA on Twitter @UK_CAA and like ATOL on Facebook at www.facebook.com/atolprotected.

For further information contact the CAA Press Office on 0333 103 6000 / press.office@caa.co.uk