CAA launched flying programme on Monday 2 October to bring 110,000 people back to the UK in response to Monarch Airlines administration
After EIGHT DAYS: 442 flights operated, 84,500 customers back in the UK
DAY EIGHT (Monday 9 October) : 32 flights, 5,562 customers
DAY NINE (Tuesday 10 October): 29 flights planned, 5,537 customers have flights planned
Over 80 per cent of passengers are now back in the UK
Main flying programme ends on Sunday 15 October
During week two of the CAA's flying programme the CAA will make arrangements for a further 30,000 passengers to return to the UK. Due to additional complexities in the second week the CAA will bring together passengers from a number of smaller flights onto one larger aircraft. This will mean that more passengers are likely to return to a different UK airport than their original flight, where coach transfers will be provided ensuring that everyone gets back to where they need to be.
The first week of the Civil Aviation Authority's flying programme saw over 400 flights and arrangements for almost 80,000 people to return to the UK. Over 80 per cent of the 110,000 Monarch customers overseas at the time of administration are now back in the UK with more than 98 per cent arriving on the same day as their original flight.
Richard Moriarty, CAA Group Director of Consumers and Markets, said: “We have six days remaining of our main flying programme, during which some flights are being merged together. So it's really important that anyone planning to travel checks the website at least 24 hours before their original flight time - monarch.caa.co.uk - where their flight details will be confirmed.
“Although nobody will be asked to fly to the UK before the day of their original flight, some will be asked to head to the airport a few hours earlier than their original check-in time as some of our flights will be departing earlier.
“A French air traffic control strike is planned for today (10 October) but we hope any disruption resulting from it will be kept to a minimum.”
The CAA continues to work around the clock, in conjunction with the Government, to deliver the replacement flying programme. Once the main flight programme finishes on Sunday 15 October the CAA will still work to return ATOL protected customers on existing scheduled flights.
For ATOL protected Monarch customers with future bookings, the CAA has announced that claims forms will be distributed this week. These forms will be emailed directly to customers or to their travel agent and will be settled within 28 days of being submitted, subject to the correct information being provided.
On Tuesday 10 October, day nine of the flying programme, the CAA plans to operate 29 flights, potentially bringing over 5,500 people back to the UK. The numbers of passengers actually returning each day is reducing as passengers choose not to travel or make their own arrangements.
Flying Programme Analysis
Day eight - Monday 9 Oct
Week one totals
|Passengers back in the UK
|Number of calls to the call centre
|Unique visitors to monarch.caa.co.uk
Total so far 1,129,276
|Page views on monarch.caa.co.uk
Total so far 7,150,727
The CAA will be providing regular updates as our flying programme develops.
Notes for editors
- All future Monarch bookings, including flights and holidays, have now been cancelled following a decision by the company's board to appoint joint administrators to the business, which has resulted in the company ceasing to trade.
- Customers currently overseas shouldn't go to the airport unless their flight back to the UK has been confirmed on monarch.caa.co.uk. Once their new flight details have been confirmed, we recommend that customers aim to arrive at check-in three hours in advance of their new flight time as check-in is likely to take longer than normal.
- Customers will not be able to request to fly back to the UK earlier than the date of their original flight with Monarch. The vast majority of customers' new flights will be at the same time or later than their original booking, so they should continue to enjoy the rest of their holiday.
- Monarch customers who haven't yet started their holidays should check whether they have an ATOL certificate for their booking. Customers holding an ATOL certificate issued by Monarch should check monarch.caa.co.uk for more information about how to claim a refund for their flights or holidays. Customers holding an ATOL certificate issued by another travel agent or tour operator should check with whoever they booked their holiday or flights with, for more information about what happens next.
- Customers whose future travel is not protected by ATOL should check with their travel insurer, or - depending on how they paid for their holiday - their credit card or debit card issuer, in the first instance.
- The CAA's dedicated 24 hour helpline (0300 303 2800 from in the UK and Ireland, and +44 1753 330330 from overseas) is available to provide additional assistance to customers.
- The CAA is the UK's specialist aviation regulator. It ensures the aviation industry meets the highest safety standards; protects consumers by making sure they have choice and value and are treated fairly; drives improvements in airlines and airports' environmental performance and ensures industry manages security risks effectively.
- ATOL is the UK's holiday financial protection scheme and costs £2.50 per protected customer. It stands for Air Travel Organiser's Licence and by law every UK-based travel company that sells air holidays has to have an ATOL licence.
- Previously, the largest ATOL company to stop trading was XL Leisure Group in 2008, which had 43,000 people abroad at the time of the administration.
- People who've booked ATOL protected holidays will be protected by the scheme. That means passengers already abroad will be flown home at no extra cost and will be able to claim for certain expenses they incur as a result of this administration. ATOL protected passengers yet to travel will receive a full refund.
- More information about the ATOL scheme is available from www.packpeaceofmind.co.uk
- Follow the CAA on Twitter @UK_CAA and like ATOL on Facebook at www.facebook.com/atolprotected.
For further information contact the CAA Press Office on:
0333 103 6000