Around 300 holidaymakers are being assisted by the ATOL protection scheme, after the failure of a London-based travel business.

Elixir Holidays Ltd, which specialised in bespoke package holidays to Turkey, ceased trading on Wednesday 17 February 2016.

The company, ATOL holder 6481, had around 300 passengers booked to travel but had no customers abroad at the time of its failure.  

All package holiday bookings were ATOL protected and customers will therefore get full refunds.

Andy Cohen, Head of ATOL, said: “At one of the busiest periods for booking holidays, the collapse of Elixir Holidays is a timely reminder of why holidaymakers should make sure their trip is ATOL protected and that they receive an ATOL certificate, as soon as they've booked their trips.

“As a result of the ATOL protection scheme, customers of this business have the peace of mind they will get a full refund and not lose their hard-earned money.

“Sadly, booking an unprotected holiday could leave you out of pocket or stranded abroad if something goes wrong with your travel company.

“So if you are looking for air holiday ahead of the summer, it is essential to check that you will get ATOL protection and receive an ATOL certificate when you hand over any money.”

The CAA has published advice for anyone affected by the collapse of Elixir Holidays and a claim form is on its website.

To check if a company provides ATOL protection and to find out more about the ATOL scheme, please visit www.packpeaceofmind.co.uk.

For more information, please contact the CAA Press Office on press.office@caa.co.uk , or 020 7453 6030. You can also follow the CAA on Twitter @UK_CAA.

   

Notes to editors

  1. Run by the UK Civil Aviation Authority on behalf of the Government, the Air Travel Organiser's Licence (ATOL) scheme covers the traditional package holiday, some individual flights and since April 2012 trip known by the industry as 'Flight-Plus'. A 'Flight-Plus' booking is one that includes a flight plus accommodation and/or car hire, so long as these separate parts of the holiday are booked with the same company and within a day of each other.
  2. For more information on the ATOL scheme including a guide to the ATOL certificate, please visit www.packpeaceofmind.co.uk.
  3. The CAA is the UK's specialist aviation regulator. Its activities include: making sure that the aviation industry meets the highest technical and operational safety standards; preventing holidaymakers from being stranded abroad or losing money because of tour operator insolvency; planning and regulating all UK airspace; and regulating airports, air traffic services and airlines and providing advice on aviation policy.