The CAA’s recent report “ADR in the aviation sector – A
First Review” highlighted a number of actions that the CAA intended to take forward in year
2018/2019. One of these was to publish
complaints data relating to the ADR providers, as well as the CAA’s own Passenger
Advice and Complaints Team (PACT). The
CAA will publish this data regularly – most likely each quarter – and will
refine the data items which are included over time. It is also our intention to also publish further
analysis of the data on a regular basis, potentially annually.
Revisions are pending for Q3 and Q4.
Amended as of 12 July 2018
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Civil Aviation Authority Consumer Tracker
18 December, 2017
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