Overview
The CAA is considering introducing a requirement on airlines to publish information on mobility aid transportation, and the incidence of mobility aid loss, delay and damage when being transported by air. We believe that being able to access this information would be beneficial to consumers, empowering consumers to make an informed choice about travelling with their mobility aid.
The CAA is frequently made aware of issues that passengers face when travelling by air. One such issue is the loss, delay or damage of mobility aids while being transported.
The loss, delay or damage of a mobility aid can have a profound impact on an individual’s independence, particularly if they are unable to use their mobility aid for an extended period. In addition to the personal consequences, such loss, delay or damage may result in significant direct (repair or replacement) costs and consequential financial loss.
Why your views matter
In this consultation, we encourage responses from all stakeholders; including consumers, disability stakeholders, airlines, airports and so on, but particularly those who we have not already had direct conversations with during our research.
How to respond
Responses to this consultation document should be submitted using using our consultation page. If you are unable to use the consultations page, or if you have any questions about the document, please send them to consumerenforcement@caa.co.uk.
Alternatively, you can write to: Consumer Protection, Consumer & Markets Group, Civil Aviation Authority, 11 Westferry Circus London E14 4HD. If you are unable to submit your response via the Consultation page or through one of the other channels provided, you can also submit your response by calling 0330 236 0198
The consultation will close on 19 November 2025.
- Status:
- Current
- Review comment:
- -
- Version:
- 1
- Version date:
- 24-Sept-2025
- View file:
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