Certificates must be supplied immediately when accepting a first payment. Please note that acceptance of a cheque or taking a consumer's credit or debit card details is classified as taking payment, regardless of whether the payment is processed.
You (or your agent) may not accept any payment from a consumer until you or your agent is able to issue an ATOL Certificate.
The Issuer should be the name of the business interfacing with the consumer. This is regardless of who generates the ATOL Certificate and provides it to the consumer. For example, if a consumer books a licensable package with an agent, but the ATOL Certificate is generated by the ATOL holder and e-mailed directly to the consumer, the Issuer box should still state the name of the agent.
If an ATOL holder has given an agent authority to act on its behalf for a flight-inclusive package or Flight-Only (i.e. provided an agency agreement) it is the agent's responsibility under the ATOL Regulations to ensure that the ATOL Certificate is provided to the consumer at the point of accepting payment. This can be achieved in several ways, for example:
The method should be agreed between ATOL holders and their appointed agents but if the ATOL holder does not have the facility to enable agents to have immediate access to an ATOL Certificate generated by the principal ATOL holder, the default position is that the agent must issue an ATOL Certificate when accepting payment.
Flight-Plus ATOL Certificates should include all "other tourist services" sold in connection with and requested within a day of the flight.
Regulation 24 (2) of the Civil Aviation (Air Travel Organisers' Licensing) Regulations 2012 defines other tourist services as those that:
No. The ATOL Certificate must not be printed on branded paper. It should be produced as per the format set out by the CAA.
There is no Word version but we have the following versions of the ATOL Certificate available for you:
Information & advice for anyone affected by All Leisure Holidays stopping trading available at https://t.co/hVg7wQeKyW #atolprotection
16 days ago
CAA is supporting All Leisure Holidays' #ATOLprotected customers after the company stopped trading - customers will be able to claim refunds
16 days ago
Over a million people a day expected to book holidays this week https://t.co/LZf9JKwScy - if you're one of them, remember to check for #ATOL
26 days ago
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