• This page includes information specifically for travel agents who have booked their customers on flights or packages with Monarch.

    Please note that if you have sold these on to your customer as a Flight-Plus arrangement or Package under your own ATOL or as an Accredited Body member, please refer to our ATOL holder information.

    What can you do for your customers?

    Customers abroad at time of failure – out of pocket expense claims

    If your customer’s flight was scheduled more than four hours later than their original departure time, those customers with ATOL protection will be able to make a claim.

    Consequently, please advise your customers that they will be able to make a claim for expenses in line with the limits published on our consumers page

    Claim forms have been sent to the contact details provided at the time of the booking. 

    Customers yet to travel

    We are advising all customers who are yet to travel and have booked through a travel agent to speak to their agent about their claim.

    Claim forms will be sent to the contact details provided at the time of the booking. We will then ask you to collate these claims and submit them to us, to enable a smoother and more efficient process for the benefit of your customers. 

    Important: CAA instruction to agents holding pipeline monies

    The CAA has now instructed agents to pay pipeline monies to Monarch’s administrator, KPMG, which is collecting these monies on the Air Travel Trust’s behalf. You will receive a CAA letter from KPMG but please check the additional information on pipeline monies that is on this website.