• ATOL Department

    All correspondence should be sent to the following address, marked for the attention of the relevant department.

    Consumer Protection Group
    3rd Floor
    45-59 Kingsway
    London
    WC2B 6TE

    Telephone: 0207 453 6700 between 9am and 5pm.

    ATOL Claims

    Advice on how to make a claim for a refund following the failure of an ATOL Holder and frequently asked questions about completing a claim can be found on our 'How to make an ATOL claim' pages.

    Our claims department can be emailed at claims@caa.co.uk. If you have a claims reference number please include this in the subject bar.

    ATOL Enforcement

    The CAA will investigate alleged breaches of the ATOL Regulations. If you suspect a company or person of trading in breach of the ATOL Regulations, you can inform us by email.

    The CAA does not regulate the quality or service standards of ATOL holders. It is therefore not able to provide advice or assist customers in resolving disputes with ATOL holders.

  • Related Information

    The CAA does not regulate the quality or service standards of ATOL holders. It is therefore not able to provide advice or assist customers in resolving disputes with ATOL holders. Advice and assistance in resolving a dispute should be obtained from:

    Each operate a handling service for complaints regarding their members.

    If you need help on how to resolve a dispute with a tour operator, retail agent, airline or airport, please refer to our Resolving travel problemspages.