As part of our drive for service excellence, the CAA has been working to develop an online portal to enable easier access to ATOL services and in most cases, quicker decisions on renewal and variation applications to provide a more efficient and convenient service for everyone. The new ATOL Online system was successfully piloted with a selection of ATOL holders early in 2018. All ATOL holders will now apply using ATOL Online at their next renewal.
ATOL holders currently submit applications to renew and vary their licence using paper application forms. ATOL Online is a modernisation of our services and will ultimately enable all applications and maintenance of records (including submission of APC returns) to be accessed online and will provide a real-time update of the status of applications. Although the renewal will now be an online procedure, the licensing criteria remains unchanged and is available
ATOL Online will also be used by ATOL Reporting Accountants to provide the Annual Accountant’s Reports to support renewal applications.The links below provide an outline of the online renewal process, including submission of Annual Accountant’s Reports Parts 1 and 2, where applicable:
ATOL holders licensed for less than £20m revenue ATOL holders licensed for more than £20m revenueFranchise ATOL holders
ATOL Online will be launched in June 2018.
For those ATOL holders renewing in September, the online renewal application form will be available around the middle of June and you will receive an e-mail ahead of time, inviting you to log in to the CAA Portal to complete and submit your renewal application.
ATOL holders (the nominated Accountable Person and Delegated Accountable Person if appropriate), ATOL Reporting Accountants and ATOL Consultants will receive an e-mail with their log in details. Please ensure you follow the instructions in this e-mail precisely.
The videos below will also guide you through the process.
Once you have logged onto the CAA Portal, click on “Your Services” on the left hand navigation bar. You should then see “ATOL Portal” listed in the middle section of the page. If this is not shown, you may have created a new portal account with a new username, which will not provide you with access to ATOL Services. Please refer to the e-mail you received from ATOLOnline@caa.co.uk to follow the specific instructions using the username provided to you in this email.
If this does not work, please email ATOLonline@caa.co.uk for assistance.
To complete the submission, the ATOL holder's Accountable Person is required to review and sign-off the online form. Consequently, “Awaiting applicant's declaration” is normally shown if the application has been submitted by a consultant or AP admin. In these circumstances, please ask the Accountable Person to login with their username, following the steps in the “Quick Start Guide” to complete the submission.
If you are an Accountable Person and the above status is shown, please email ATOLonline@caa.co.uk for assistance.
If you are a Consultants or AP Admin, you cannot access AAR Part 1 from your portal accounts as the report needs to be signed off by the Accountable Person.
If you are an Accountable Person and you cannot access AAR Part 1, please email ATOLonline@caa.co.uk for assistance.
We have selected a representative sample of ATOL holders in order to conduct a full review of the new ATOL Online system across all categories of licence holders.
The ATOL holders that have been selected to take part in the launch will be required to submit their application to renew via the new ATOL Online system. We will not be issuing paper applications to these ATOL holders.
To ensure a smooth transition, sufficiency of CAA resource to deal with queries and to benefit from feedback before a full launch, the CAA has decided to launch this only as a pilot to conduct a full review of the capabilities of the platform. Once the pilot is successfully completed and feedback incorporated ATOL Online will be made available to all ATOL holders.
We are not able to include additional ATOL holders in the pilot launch at this stage. If you have not been selected, please proceed with your application using the existing process. You should have received your paper application at the beginning of December.
If you have not received it, please contact the ATOL team on:
Telephone: 0333 103 6700
From outside the UK: +44 333 103 6700
We have a team dedicated to handling queries on the ATOL Online system and would ask you to e-mail:ATOLOnline@caa.co.uk.
However, if you have any queries in relation to the renewal in general, please call your usual ATOL contact.
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