All Leisure Holidays Ltd ATOL 3897 has ceased trading with immediate effect.

The company traded under the names; Swan Hellenic and Voyages of Discovery and under the Websites www.swanhellenic.com and www.voyagesdiscovery.co.uk.

For bookings which do not include a flight element, consumers should contact ABTA.

For non-UK originating bookings, consumers should contact All Leisure Holidays Ltd's administrator, Grant Thornton UK LLP.

Consumers due to travel from 4 January onwards information

Consumers due to travel on cruises and flight inclusive cruise package

If you booked a flight inclusive cruise with All Leisure Holidays Ltd and were issued with an ATOL Certificate and confirmation which states 'Package sale', you can make a claim for a refund for the amount you paid to All Leisure Holidays Ltd for your ATOL Protected package (depending upon your original method of payment, see details for original payments made by credit card).

Payments made directly to All Leisure Holidays Ltd

If you paid for your original trip either partially or fully by credit card directly to All Leisure Holidays Ltd, your claim will be with the credit card provider for the portion you paid by credit card to All Leisure Holidays and the CAA for payments by other methods.

If you paid for your original trip by any other methods directly to All Leisure Holidays Ltd your claim will be with the CAA.

Payments made via a Travel Agent of All Leisure Holidays Ltd

If you paid for your original trip by any method including credit card to a Travel Agent of All Leisure Holidays Ltd your claim will be with CAA.

If you paid for any portion by credit card directly to All Leisure Holidays Ltd your claim will be with the credit card provider for the portion paid by credit card directly to All Leisure Holidays Ltd.

Consumers with bookings which were cancelled by All Leisure Holidays Ltd

If your Cruise was cancelled by All Leisure Holidays and you were promised a refund from them prior to the failure of All Leisure Holidays Ltd but you did not receive a refund, you are required to complete an Outstanding Refund Declaration (see section 12 of claims guidance). 

If your cruise departure date was for the 3rd or 4th January 2017 and was cancelled by All Leisure Holidays Ltd, you are not required to complete an Outstanding Refund Declaration (see section 12 of claims guidance).

Outstanding Refund Declarations are only required for bookings which All Leisure Holidays Ltd cancelled.  

Information for Travel Agents

If you are a travel agent of All Leisure Holidays Ltd, you are advised not to refund consumers with any monies you are currently holding. Travel agents will be individually contacted by the CAA with specific instructions for these bookings.

For bookings which do not include a flight element, consumers should contact ABTA.

Claim Documents